From Shop Floor to Shipment: Transparent Production & Proactive Communication for Your Jib Crane Order

At Dongqi Crane, we believe that delivering a reliable lifting solution goes beyond steel, welding, and load tests. It also means keeping our customer fully informed, every step of the way.

In 2020, a machinery repair shop in Kazakhstan placed an order with us for three units of 2‑ton slewing jib cranes.
Each crane was designed with:

• Lifting capacity: 2 t
• Lifting height: 5 m
• Jib arm length: 5 m
• Power supply: 380V / 50Hz / 3P

From the moment the order was confirmed, our project manager took one extra, yet essential, step – he started sharing real‑time production photos with the client.

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A picture says more than a thousand emails

Instead of waiting for weekly reports, the customer received visual updates showing:

• The fabrication of jib arms and supporting columns
• The assembly of electric chain hoists and trolleys
• The final packing and loading for sea / rail shipment

No vague promises. No last‑minute surprises. Just honest, transparent progress tracking from our workshop to their inbox.

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What those photos told our client (and what they tell you)

For the customer in Kazakhstan, those images were proof that:

✔ Professional in‑house manufacturing – Every weld, every alignment, and every surface treatment followed our standard procedures.
✔ On‑schedule production – Seeing the jib arms take shape, the hoists mounted, and the columns painted gave full confidence in delivery dates.
✔ Careful handling before shipment – Proper packing and load‑securing meant the cranes would arrive in perfect condition, ready for installation.

For us at Dongqi Crane, those photos were not just records – they were our commitment delivered in pixels.

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Why we keep you in the loop – even when you don’t ask

We know that ordering industrial equipment for a site thousands of kilometers away can feel like a leap of faith. That is exactly why our sales and project managers make it a habit to walk through the workshop with a phone in hand.

Whether you need one jib crane or a dozen, whether your voltage is 380V or 400V – you will always know:

• What is being built
• When it will be ready
• How it is being prepared for its journey to your facility

No black boxes. No “we’ll check and call you back.” Just straightforward, customer‑focused communication from a team that treats your project as if it were for our own workshop.

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Ready to see your own crane in production?

The three 2‑ton jib cranes were successfully delivered to Kazakhstan and are now helping keep a repair shop running efficiently. But the same level of care, transparency, and engineering precision is available for your next lifting project – whether you are in Central Asia, the Middle East, Africa, or beyond.

Contact Dongqi Crane today.
Let us build your cranes – and keep you in the picture, every step of the way.

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Dongqi Crane – Engineering trust, one photo at a time.